FAQs

Is there a dress code?
There is no dress code - feel free to dress up or down.

When should I arrive?
Visit us for a meal or glass of wine before a performance, but make sure you leave plenty of time to find your seat. We recommend you arrive at the National Concert Hall a minimum of 30 minutes before the performance starts. Performances start promptly and latecomers cannot be admitted in some cases.

Where do I pick up my tickets?
Tickets purchased for collection can be collected for all performances at the Box Office. Alternatively, bring your e-ticket on your mobile device or in printed format which will be scanned by the ushering staff.

What should I do if somebody else has my ticket?
You will need to have your ticket scanned at the entrance to the particular performance space. If you are waiting for someone who has your ticket, the best place to meet is on the front steps of the building on Earlsfort Terrace.

Is there a charge for using the cloakroom?
You may leave your bags in the cloakroom for free. Please do not leave bags unattended in the venue at any time.

What happens if I arrive a little late?
If you arrive late, the ushering staff will advise you on when there will be a break (if any) during the performance upon which you will be shown to your seats. You can view the performance on TV monitors during this time.

Are there age guidelines for children attending performances?
There is a large range of family programming throughout the year which is suitable for children of all ages. For these events babes-in-arms (babies under 12 months) will be admitted free of charge and may need an 'infant ticket'.
Children under the age of 5 will not be admitted to events which are unsuitable for children. The Box Office team will be able to provide guidance on these events and it's recommended to check with the Box Office when booking for children under 5 years old.

Where can I buy a programme?
Programmes are available for sale for most concerts in the Foyer. Programmes include a synopsis (for narrative works), artist biographies, and illustrated pieces on the concert. Programmes usually cost €5, although souvenir programmes are produced for some concerts and these cost slightly more.

What dining options are available?
There are four bars, a tea coffee/snack bar and our onsite restaurant, The Terrace, at the National Concert Hall, all of which open before concerts and again during intervals. Visit The Terrace page for more details.

Where can I find the running time for the event?
Where possible, we add the running time of the event to the webpage. On occasion, this information is not available until closer to the event date and we recommend checking back in the days running up to the event.

Can I take food and drink into the auditorium?
Food and drink are not permitted in the auditorium.

Is it possible to record or photograph the performance?
The use of cameras and recording equipment is strictly forbidden.

Smoking
Smoking is not permitted anywhere in the building.

Mobile Phones
Please ensure all mobiles devices and alarms are switched off before entering the auditorium.

Visit the Terms and Conditions page for more details of the terms and conditions of booking