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COVID 19 Closure Period - FAQs

 

Which performances have been cancelled? 

The National Concert Hall has been closed from March 12th and following Government guidelines will remain closed until August 10th.  

All concerts scheduled to take place during this time have been cancelled or where possible, we are working on rescheduling some.  

If you have tickets for an affected concert, we will be in touch in by email or text. We appreciate your patience with us as we work through refunds and reschedules. 

 

I had tickets for a cancelled performance, how can I get a refund? 

Performances up to 18th May  

My order was paid for by card: 

All orders for cancelled performances up to 5th May have been refunded directly to the card used to make the original booking.  

My order was paid for by Gift Card: 

We have been in contact with our ticket holders who made a booking by Gift Card and have issued new Gift Cards.  If you have not heard from us, please contact info@nch.ie 

My order was paid for by cash or cheque: 

The National Concert Hall building is currently closed, and so we are unable to offer cash or cheque refunds at this time.  We are currently contacting our ticket holders who made a booking by cash or cheque to discuss refund options.  If you have not heard from us, please contact info@nch.ie 

Performances from 19th May to 10th August 

Our Box Office team are currently working on refunds for performances from 19th May to 10th August. 

Refunds for all orders made by card will be automatically refunded directly to the card used to make the original booking. 

Please check your account approximately 10 business days after being notified of the cancellation to see if the refund has come through. 

Ticket holders who made orders using any other payment method will be contacted as soon as possible to discuss refund options. 

Please bear with us. Due to the large number of ticket holders affected, we’re contacting ticket holders beginning with the performances that were due to take place soonest.  

 

I had tickets for a performance that has been rescheduled, do I need to do anything? 

All ticket holders for a performance which has been rescheduled have been contacted by email or text message with details of the new date.  All rescheduled events are listed on nch.ie 

All tickets will remain valid for the new date.  

For ticket holders who wish to attend the new date, there is no need to do anything. 

If you cannot make the new date, please contact info@nch.ie and we will be happy to discuss the options. 

 

I didn’t receive any emails about my booking, what should I do? 

If there is a contact email address on your Customer account with NCH, this is the one we will use to contact you.  You can update your email address or what email address is on your account by logging in HERE

Our email may have been routed to your spam or junk folder, so please check these folders. 

Emails from the NCH can come from the following addresses: 

- enews@nch.ie 

- info@nch.ie 

By adding these email addresses to your safe senders list or whitelisting them, you can ensure that you will see all of our emails. 
 

How can I contact the Box Office? 

The National Concert Hall building is currently closed to both customers and staff.  As a result our Box Office phoneline is closed.  Our Box Office team are working remotely and can be contacted at info@nch.ie